PinnedThe importance of SEV-1 call leadersIncidents come in different shapes and sizes. The most severe incidents require special handling that is unlike their less-critical…Feb 11Feb 11
How to conduct a postmortem review meetingAfter an incident is resolved and the postmortem document written, it is time to conduct a review meeting. This is the last step in an…Jan 4Jan 4
How to write an Incident Postmortem (with example and template)When an Incident gets fixed and its tracking ticket is closed, that is only the halfway point in the Incident Management process…Nov 9, 2023Nov 9, 2023
A guide to running Incident CommandA crucial piece of quickly resolving Incidents is having a good Incident Commander that is controlling the flow of the resolution…Oct 19, 20231Oct 19, 20231
Incident severity levels for online platformsDefining clear Incident Severity levels is a key component to an efficient Incident Management process that helps Engineering teams quickly…Oct 18, 2023Oct 18, 2023
